FAQs

Do you offer free shipping?

Yes, orders in Canada over $50 automatically qualify for free shipping. Please understand that extremely heavy items and rural areas may require an additional shipping fee. See our Shipping Policy page for more info. 

Where will my order ship from?

All orders are shipped from our warehouse located in Concord, Ontario, Canada. To learn more about us, please visit our About Us page

When will you ship my order?

Orders are shipped as soon as possible, you can expect your order to be shipped the same day it has been placed (on business days). If placed after 1:30 pm, you can expect your order to be shipped the next available business day. If your item is not in stock, it will be shipped out as soon as it arrives in our warehouse. Our best sellers are always in stock, so do not worry about those items!

How long does shipping take?

Shipping within Ontario and neighboring provinces is very quick, only taking about 1-3 business days.

Shipping to provinces and territories towards the coasts can take 3-5 business days.

If you are located in a remote area and would like a more precise estimate or you would simply like to arrange faster shipping, please call us at 1-(866)-714-8228.

Can I pick up my order?

If you would like to pick up an item, please contact us. You can reach us by e-mail us at info@spasupply.ca or call us at 416-400-8607 and we will do our best to accommodate your request.

Can I cancel/change my order?

Yes, feel free to give us a call at 1-(866)-714-8228 and we can help refund or modify your order.